Here are the terms and conditions for Play & Splash

Please read through carefully.

If you have any questions please do not hesitate to get in touch.

1. General Agreement and Consent

• By booking a service at GoPet Play & Splash, you agree to these terms and confirm that you are the legal owner or guardian of the pet(s) being booked.
• You confirm your dog is up to date on vaccinations, in good general health, and has not shown signs of contagious illness within the last 7 days.
• You consent to appropriate handling by trained staff for all scheduled services.

2. Behavioural Expectations

• Owners must inform staff of any history of aggression, fear, or reactivity prior to booking.
• Dogs that display unsafe behaviour may be refused service or removed from group settings at staff discretion.
• Private sessions are available for dogs needing a quieter environment.

3. Grooming & Self-Service Policy

• Self-service grooming clients are responsible for the safe handling of their pet at all times.
• All equipment must be used with care. Damage or injury due to misuse is the responsibility of the owner.
• Please arrive on time and leave the grooming area clean and ready for the next user.

4. Enrichment & Play Sessions

• All enrichment sessions are staff-supervised with a focus on safety and positive reinforcement.
• Play is carefully managed but may carry inherent risk of minor injury or overexcitement.
• Dogs in group sessions must be socially appropriate. Sessions may be adjusted if a dog is stressed or disruptive.

5. Nurse Services & Wellness

• Nurse consults are non-diagnostic and do not replace veterinary examination.
• Laser therapy is conducted only under protocol and consent. Results may vary.
• You agree to follow post-treatment instructions if provided.

6. Nurse Services & Wellness

• We ask for at least 24 hours’ notice for cancellations or changes where possible.
• No-shows may be charged in full or required to prepay for future bookings.
• Payment is due at the time of service unless arranged in advance.

7. Liability Waiver

• While every effort is made to ensure safety, you understand that participation in grooming, enrichment, or play carries a degree of risk.
• GoPet Play & Splash and its staff are not liable for any injury, stress, or illness arising from booked activities unless due to proven negligence.
• You are responsible for any damage or injury your pet causes while on the premises.

8. Media and Photography

• We occasionally take photos for social media and promotional purposes.
• Please inform staff if you do NOT wish your dog to be photographed or shared.